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FAQS

Hotel Review Guidelines:

Millions of travelers like you rely on hotel reviews to help them find the best room and travel experience, so first and foremost- thank you!  We appreciate you taking the time to review our hotels. 

We ensure that all our reviews are:

Written by actual guests - We only accept hotel reviews that detail first-hand experiences with the facilities or services of our hotels.  All of our reviews are confirmed using guest confirmation numbers and go through a moderation process to identify potential fraud. 

Family-friendly – Please refrain from use of any profanity, insults, threats, discriminatory comments, hate speech, sexually explicit language, speech that is critical or spiteful to others, or any other language that may cause injury to any person or entity, or is generally not appropriate for our community.  We will not accept any content that may reasonably be considered to be obscene, abusive, indecent, defamatory, libelous, hateful, racially or religiously biased or offensive, or unlawfully threatening or harassing to any individual, partnership or corporation.

Relevant to other travelers – Please only submit content that is relevant to your hotel stay and that would be useful to other travelers.  General discussion that does not offer detail around your hotel experience will not be posted. Choice Hotels will not publish reviews written in an attempt to obtain money or services from a property owner in exchange for withholding or offering to remove a negative review.  We expect that all content that you submit is accurate and is not known by you to be false, inaccurate or misleading.

Unique – You may only write one review on any hotel per visit. In order to ensure your content is unique, you are only permitted to submit one review per hotel visit for the hotel property at which you recently stayed. Also, please only submit reviews in which you are the sole author and owner of the intellectual property rights of the content.

Non-commercial - No promotional material of any kind, including self-promotional URLs or URLs to other websites will be allowed.  You should keep your review focused on your hotel experience.  We reserve the right to reject any submission, URL, e-mail address, or phone number for any reason or any other content that violates the rights of any third party.  Advertisements, “SPAM” or references to other services, products, offers or websites is not permitted.

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