Frequently Asked Questions & Help

Click here to contact Choice Hotels customer support.

Click here to report a missing stay.

Click here to submit your comments.

Our corporate offices where we operate are located in Maryland. We are subject to the laws under which we operate.

Because we have to verify that the lower rate is available for the same dates and room type, changing the reservation will modify that information and we would no longer be able to guarantee the information is the same.

When we approve an Internet rate, we need sufficient time to inform our hotel owners of the adjusted rate.

The rates on the competing web sites change often. In order to help us find the lower rate that you have submitted from a competing web site, we require the claim be submitted within 24 hours of making the reservation.

In order to keep the process simple and efficient, the reservation must be made online.

An opaque web site is one that is not clear about the booking. These web sites will often not include the name of the hotel or the type of room you are reserving. This also includes a web site does not immediately confirm a reservation at the time of submission. These web sites are not eligible for the guarantee because we cannot confirm that the reservation will be for the same hotel, same room type, or that the reservation would be able to be processed through that web site.

The Best Internet Rate Guarantee matches the room rate, only. Most third party web sites state in their terms and conditions that the room rate is for dual occupancy, only. This means that the rate they are providing is for two people in the room; extra person charges would still apply at the hotel. If the competing web site you found states that the room rate includes the extra person charges, let us know.

If you have reserved the same size and number of beds and the amenities match, it is probably the same room type.

Currently all Choice Hotels participate in the Best Internet Rate Guarantee program. Your claim will not be denied the guarantee because of the hotel chain or its location.

Negotiated and membership rates do not qualify because those rates are not available to everyone.

A publicly available rate is any rate found on a web site that does not require a membership/account or have any other requirement (including but not limited to age, government employment, and military personnel) that makes it unavailable to any person visiting the web site.

A website that does not allow you to make the reservation on the Internet would not qualify for the Best Internet Rate Guarantee.  The website must allow you to reserve online in order to qualify.

You can find information about franchising from our Corporate Information pages. Click here to go directly to our Franchise Opportunities page.

Yes, Choice Privileges US and Canadian members can redeem points for gift cards. Australasian members can redeem points for gift vouchers that can be used at hotels in that region (Australia, New Zealand, Singapore, Papua New Guinea, and Fiji).

Yes, you will receive points for a stay that you paid for with a gift card as long as the room rate you paid was a point eligible rate and you supply your Choice Privileges number at check-in.

Participating Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Suites, and MainStay Suites hotels in the United States will accept the Choice Hotels Gift Card. To find participating hotels, click here  then on "Find a participating hotel".  Specify the state and you'll see a list of Choice Hotels in that state that accept gift cards.

It's a card that holds a dollar value and can be used to pay for room accommodations or other goods or services on your hotel bill at over 3,000 participating Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, and MainStay Suites hotels in the United States.

No, currently Choice Hotels Gift Cards can only be redeemed at Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, and MainStay Suites hotels in the U.S.

Choice Hotels Gift Cards can be purchased on choicehotels.com or at the front desk of some Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Suites, and MainStay Suites, hotels. Call and check to confirm that a specific hotel sells gift cards before planning to buy a gift card there.  Not all hotels that accept gift cards also sell them.

Gift cards sold at hotel properties or on the web at choicehotels.com do not expire. Gift cards distributed through special promotions may carry an expiration date, which will be printed on the cards.

Choice Hotels Gift Cards can be used to pay for room nights or other charges that can be found on the guest bill.

If you think your gift card is damaged, click on the "Damaged Card Returns" link or send the damaged card to Card Replacement Center, P.O. Box 66284, Chicago, IL 60666-0284 (retain a copy of the card number for your records). Include your name, address and how you received the card (purchase, gift, reward, etc.). Your replacement card will be mailed via First Class Mail within seven business days of submitting your request.

For lost, stolen or damaged cards, the remaining value may be replaced only if the account number and remaining value on the gift card can be verified.

Click on "View card balance online," call 866-505-9654 or ask the front desk staff at participating Choice Hotels to check the balance for you.

No. Choice Hotels gift cards cannot be reloaded at this time.

• Orders submitted after 2pm CST are processed the next business day.
• Orders placed on Friday or prior to holidays after 2pm CST are processed the following business day.
• Your choice of shipping times and associated fees are listed below:
  • First Class Mail (3-10 days) - $2.95 (only for orders below $150)
  • UPS 3-day express - $10.95
  • UPS 2-day air - $14.95
  • UPS Overnight - $21.95
• Gift cards are not shipped on holidays, Saturdays or Sundays.
• Availability of specific denominations may impact shipping times. You will be notified by email if any delays are expected.

If the remaining balance on your gift card is not enough to cover your hotel bill, the front desk will ask you for an additional form of payment to cover the remainder of the hotel bill.

Since prepaid cards must be treated as cash, orders are shipped only to the Billing Address. This policy exists to prevent fraud and to protect your order. For check orders, products are shipped to the address displayed on the check. Gift cards are not currently shipped internationally, to APO/FPO addresses, or to Puerto Rico. Shipments to Alaska and Hawaii require UPS 2-day air or overnight shipment.

Choice Hotels Gift Cards are available online in denominations of $25, $50, $75, $100, $150, $200, $250 and $300. Gift cards purchased at a participating Choice Hotel can be customized for any amount from $50 to $1000.

A gift card cannot be used to book a room reservation or to buy additional gift cards. However, it can be used as a form of payment at the hotel.

The gift card is not a credit card. It is pre-loaded with funds in US dollars and can be used repeatedly until the balance is zero. You should treat the gift card as you would cash.

Choice Hotels Gift Cards are not returnable and cannot be redeemed for cash (except where required by law).

If a guest uses a gift card to pay for something of lesser value than is stored on the card, the amount of the purchase will be subtracted and the remaining balance will stay on the card for future use. When you go to use the card again, you may pay with a combination of the balance on the card and another form of payment.

Cards distributed for promotions may contain an expiration date, if allowed by law. If no date is shown on the card, the card will not expire. Choice Hotels Gift Cards do not contain fees.

Yes, you must physically present the gift card to the front desk staff upon check-in and check-out.

We use the information that we collect about you to quickly process and ship orders, provide the best possible customer service support, and enhance your on-line purchasing experience. Neither Choice Hotels nor the gift card Administrator, SVM, will sell, trade or rent your personal information to others.

The best available rate and certain special rate programs offered online are the same as those offered at the property.  However, if you are a member of one of our sports partners’ organizations, you will need to book online or by calling the Choice Sports Desk at 877.240.AWAY (2929) and provide your discount code for you to receive the discount off of the best available rate.  For groups needing ten or more rooms, please use our Group Reservations Online Request Form.  A member of the Group Reservations team will email or call you with availability and rates.

You will be contacted within 72 hours.

For large groups needing ten or more rooms, please use our Group Reservations Online Request Form.  A member of the Group Reservations team will e-mail or call you with hotel availability and room rates.

Travel Agents, Conference Organizers, Meeting Planners or individuals who want the convenience of a one-stop-shop for planning a meeting or event that requires meeting space - with or without guest rooms. We will save you time and effort when booking a hotel.

We appreciate feedback from our guests. Please fill out the "Comment about your stay" form.

Yes, click here to find out more about our diversified vendor base, franchise population, women's business alliance and more.

Yes, we list all press releases here.

Click here to view history information as far back as the 1940's.

Yes, click here to read our statement.

Please call our meeting services department on Monday - Friday 8:30 a.m. to 5:00 p.m. EST at 800-426-2121 or fax us 301-592-6229.

Click on the Meeting & Event Planning Tools on the Meeting & Events home page or side navigation listing.

You can use our space calculator located on the Meetings & Events home page or on the hotel search page in the RFP.

Working with you every step of the way to ensure that your specific needs are met, we will perform all of the legwork required to arrange for a successful stay and best of all, these services are FREE!

• SITE SELECTION - Meeting Services will contact all suitable Choice Hotels in the areas being considered. Meeting Services has up-to-the minute information on our hotels - and if you need to be near a major attraction, university, or other location, appropriate hotels will be recommended.
• RATE NEGOTIATION - We will work directly with hotels to negotiate rates (guest room, meeting room, food & beverage, audio-visual equipment) that are sensitive to your budget.
• MEETING ROOM - Many of our properties offer meeting facilities. We will work closely with the hotel to ensure all your meeting needs are met.
• FOOD AND BEVERAGE - If you require meals in conjunction with your meeting, we will provide you with rates and menus.
• QUALITY ASSURANCE - Our hotels meet strict guest room and meeting room standards to ensure your meeting will be a success.

Your request will be sent electronically to the Meeting Services Department on the day it is submitted and we will contact you within the next business day.

Travel Agents, Conference Organizers, Meeting Planners or individuals who want the convenience of a one-stop-shop for planning a meeting or event that requires meeting space - with or without guest rooms. We will save you time and effort when booking a hotel.

Request For Proposal - Online tool which allows you to request guest rooms, meeting rooms and catering at one or more Choice Hotels.

No. Simply e-mail the file to us at meeting_services@choicehotels.com or fax us at 301-592-6229.

You can submit a meeting request by using our RFP form. Click here if you would like to submit a request.

Go to the “Offers and Programs” tab at the top of the page. Look for the “Hotel Deals” link, once on this page choose the state then city or country and see all packages listed for this state/city/country.

Once you choose a hotel, click on the hotel name underlined and in blue. This takes you to a section that lists everything about this specific hotel. Click on the “Hotel Service” section for complete details.

Once you choose a room and click on the check rates button all available rooms and their room amenities are listed.

Some of our hotels do have adjoining rooms. You will need to call the hotel directly to reserve rooms that adjoin.

We have two extended stay hotel chains; MainStay Suites and Suburban Extended Stay Hotels. These hotels offer discounted rates for stays 7 nights or longer.

No, only major credit cards or debit cards are accepted to guarantee a reservation.

Yes, all debit cards are accepted at US and international hotels including MasterCard and Visa.

We accept all major credit cards at US hotels; including MasterCard, Visa, American Express, Diners Club, Discover, Amoco, Carte Blanche and Japan Credit Bureau. Our international hotels only accept MasterCard, Visa and American Express.

Some of our hotels charge a fee for children or more than two adults in a room.

Once you confirm your reservation with a credit card our hotels must hold your room for you until 7am the following morning.

If a hotel offers a pool you can use the “Select Hotel Features” functionality by clicking on pool. All the hotels that offer a pool will be listed at the top of the page and ”pool” will be bolded. This information can be found on the hotel's ebrochure within the copy on the page or click on the "hotel services" tab.

If a hotel offers parking, whether free or with a fee, the information can be found on the hotels ebrochure.  This information will appear somewhere in the copy on their home page.  Look specifically at the “Hotel Details” section or click on the "Hotel Services" tab.

Continental breakfast consists of (1) breakfast pastry (e.g. Danish, donut, muffin, croissant); (1) non-sweet bread (e.g. English muffin, bread, bagel); coffee, tea, orange juice.

Some hotels do and some do not. To find this information go to the hotels ebrochure section this information will appear somewhere on the page in the copy. You can also use the “Select Hotel Features – airport shuttle” amenity found on the search results page after you have chosen a location. Simply check the “airport shuttle” box and all returned hotels that offer a shuttle will be at the top of the list and “airport shuttle” will be bolded.

Each hotel sets their own policy on cribs.  If a hotel offers one it will be found on the Availability page for that specific hotel.  You will need to search for a specific location and date plus the number of adults and children should be filled in. Once you click “Check rates” you are given a list of room types that includes what kind of bed is in the room and some amenities. There will also be a drop down box that says “Extra Bed”.   The hotel will list “crib” or “rollaway” depending on what they have available.  Make your choice and click “book this room”.  You can then proceed to reserve the room and a confirmation email will be sent to you.

A park and fly package allows you to stay at a home, rent a room and also park your car while you go somewhere else. If a hotel offers this package you would look on Hotels Deals landing page http://www.choicehotels.com/hoteldeals.  You would look for a stay and fly or park and fly package for the state/country you are interested in. 

If you made your reservation directly with the hotel you will need to contact the hotel to get a receipt.  If you booked online at choicehotels.com or via our 800 number and you are a Choice Privileges member with a “My Account” page this information will be listed within your Folio.

The AAA/CAA rate plan is offered as an exclusive benefit to members of the American Automobile Association (AAA) or Canadian Automobile Association (CAA) and therefore requires membership verification prior to booking. Choice also provides additional rates and offers to traveling guests who are not currently AAA/CAA members.

As of April 2009, Choice Hotels requires guests to include their AAA/CAA member identification number at the time of booking in order to be eligible for the AAA/CAA discount. Members can contact their local AAA office with membership questions, such as how to secure a replacement membership card or how to renew or purchase a new AAA/CAA membership. Please visit AAA.com to find an office near you.

If the AAA/CAA member ID number you entered cannot be validated, please check your entry and try again.  If you do not have a valid AAA/CAA ID, please select another rate plan.  If you believe you are getting an invalid message in error, please call 1-877-424-6423 for additional assistance.

A website that does not allow you to make the reservation on the Internet would not qualify for the Best Internet Rate Guarantee.  The website must allow you to reserve online in order to qualify.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas.

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas.

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas.

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas.

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Yes, to view, change or cancel a reservation from your PDA, click on "View/Change a Reservation".  You can use this form to view any reservation that you made online at this Choice Hotels Internet site, or that you made over the phone with a Choice Hotels reservations sales representative, as long as you have:

• Guest Last Name
• Confirmation number or the credit card number that you used to guarantee the reservation
• A Netscape, Microsoft, or other security-enabled (SSL) web browser.

 (If you made a reservation directly with a hotel, you will need to call the hotel directly to ask about the reservation.)

 Yes, we have two U.S. hotel brands that are 100% smoke free, they are Comfort Suites and Cambria Suites.

Yes, a number of our hotels offer a free hot breakfast.  For instance at Sleep Inn they offer a Morning Medley breakfast, Comfort Suites offer a Savory Starts breakfast, and our Comfort Inn hotels offer a Sunshine breakfast.

Please send us a copy of the legal document that confirms your name change by fax to (970)-257-1062 or by mail to Choice Service Center, 2697 US Highway 50, Grand Junction, CO 81503. Please include a notation of your current account number.

Yes, we list all recently opened hotels here.

Yes, click here to read all about our Affiliate Program.

Yes, we have several rental car partners as well as dining, Disneyland tickets, flowers, etc. Click here for details.

We offer thousands of worldwide destination information here.

Yes, just enter choicehotels.com on your mobile phone and you will be taken to our site.

Yes, please read our Best Internet Rates Guarantee Terms and Conditions for details

From any page on the site simply click on the "Career" link at the bottom of the page to view opportunities within Choice Hotels International. For any hotel-level position, contact the hotel directly for employment, since all hotels are independently owned and operated. Click here to view our corporate employment opportunities now.

Click here to view information about service marks, trademarks, copyrights, links, site access and use, limitation of liability, disclaimer of warranties, governing law, waiver/severability, reservation of rights, and translations.

Click here to view our Privacy and Security policies. See what personal information we collect and how the information is protected, see how you can change your privacy preferences and view how we use cookies.

From any page on the site simply click the "Free e-Directory" link located on the bottom navigation bar. Complete the print directory form and submit your request. To ensure the print directory is sent to you correctly, please fill out the form completely. Click here if you would like to order a directory now.

Our handy downloadable e-Directory is a simple way to find the hotel you want in the place you need. It will answer questions about accommodations at over 4,000 Choice hotels open and under development around the world: Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotels, Econo Lodge, Rodeway Inn, and Ascend Collection.

You'll also find helpful information such as maps, points of interest and driving directions - a great resource guide for your travel plans. Downloading this directory will allow you to have the complete Choice Hotels e-Directory on the desktop of your PC.  Click here for download instructions.

An online profile is a personalized profile that stores your name, address, and credit card information in a secure manner. You may use this profile to expedite reservations by signing in to the site with a User Name and Password. Your personalized profile data will pre-fill the reservation form. Any visitor to choicehotels.com may create a profile. Choice Privileges members may also view their point balance and most recent stays online.

• You may not have created an online profile yet. Click here to Create a Profile.  All customers, including Choice Privileges members, need to create an online profile to sign in.
• You may have entered an incorrect User Name or Password. If you have forgotten your User Name or your Password, click here.  
• Your User Name and Password are case sensitive. You may have entered one or more characters of your User Name or Password with the incorrect case, or you may have your Caps Lock turned on. Please verify your entry and check your Caps Lock setting.

If you are still unable to access your online profile, please e-mail us or call the Choice Service Center.

Members can view their last 5 stay receipts in their online account.

A small number of hotels are not linked to our computer network. Because of that, we are unable to extract that information and input it into your online account.  You can obtain information regarding your hotel stay by calling the hotel directly. 

Members can always print out a new membership card from their online profile.  Or the member can call the Choice Service Center and they will request a new card.

Yes, Travel agents should continue to log in using their IATA number when visiting the site to book reservations on behalf of their clients. You must enter the IATA number by accessing the "Travel Professionals" tab.

Travel agents wishing to book their own personal reservations may create a personal profile by accessing the ""Create a Profile"" button from the upper left-hand side of any page on the site. Your IATA number may not be used in the creation of this profile. Travel agents may only log in using either their IATA number or sign in to their personalized travel profile at any given time, but may not log into both simultaneously.

Select the "Sign In" button from the upper left-hand side of any page on the site. Enter your User Name and Password. Once you are signed in, select the "View/Edit Profile" link from link panel on the right-hand side of the page. Make any necessary changes to your profile information, and then click "Submit".

You can also update your profile information while booking your reservation.  Simply select the checkbox to update your online profile with the personal information included in your reservation.

"Remember Me" is an option available on the Sign In page. If the "Remember Me" box is checked, your User Name will be remembered on this computer for faster sign in. You will still need to provide your Password when you sign in. Your "Remember Me" preference remains intact until you return to the Sign In page and change your preference by checking or unchecking the "Remember Me" checkbox.

You may choose not to use "Remember Me" if you share your computer with others or access the Internet on a public computer. Even though your password will never be visible to anyone else, others who use the same computer would be able to view your User Name.

Email: choice_privileges@choicehotels.com, or call 888.770.6800.

You can visit www.choiceprivileges.com

Choice Privileges members can redeem the bonus points earned for any redemption option they wish.  

A "stay" is defined as any number of consecutive nights at one hotel, regardless of check-ins and check-outs.

Guests interested in joining a participating airline program can contact the airline's service center.

Aeroplan - www.aeroplan.com or (800) 361-5373

You may redeem 5,000 Points for 1,000 miles with Air Canada Aeroplan®, Alaska Airlines Mileage Plan, American Airlines AAdvantage® program, Continental Airlines OnePass®, Czech Airlines OK Plus, Delta SkyMiles®, Frecuenta by Mexicana, Northwest Airlines® WorldPerks®, FREE SPIRIT™, United Mileage Plus® or US Airways® Dividend Miles® or 6,000 Points for 1.5 Southwest Airlines Rapid Rewards® credits, or 20,000 Choice Privileges points for 50 Air New Zealand Airpoints Dollars, 3,000 Qantas Frequent Flyer points, or 3,000 Velocity Rewards points by redeeming your Choice Privileges points online or by calling the Choice Service Center and providing your frequent flyer number or visiting www.choiceprivileges.com.

Choice Privileges points and Airline Rewards are earned on the following rate plans (SRPs): Best Available Rate, Corporate (SCR, CORP, LCORP), VIP (SPC), Net Preferred (SNP), Government/Military (SGM, GOVT), 50+ Mature Traveler (SSC), AAA/CAA (S3A, AAA, LAAA), Inn-to-Inn (SII), PSTDB (Ireland only), PSTDC (Ireland only), P2BB1D, P3BB2D, Small Organization Savings/Significant Savings (SSO), Sixty Plus Rate (SSV), Sports Rate (LSPRT), CPSA (LR7), negotiated rates (N), and select LSRPs (LAKES, LBEST, LCLUB, LDEAL, LFPLP, LFPLPX, LFSSR, LGOC, LGWAYS, LHOME, LNINE, LGDS, LORBZ, LPCT, LSTATE, LTFT, LGO, L5, L10, L15 and L20). The following rates are available in Europe only: LSTAND (France, Spain, Portugal, Belgium, Germany, Italy, Czech Republic, and Switzerland only), LSOIR1 (France, Spain, Portugal and Belgium only), PFRANC (France, Spain, Portugal and Belgium only), SWK (France, Spain, Portugal, Belgium, Germany, Italy, Czech Republic, and Switzerland only), LSUN (Germany, Italy, Czech Republic, Switzerland and United Kingdom only) and LSNOW (Czech Republic, France, Germany, Italy, Portugal, Switzerland and the United Kingdom only). Also all other rates that are 20% or less off Best Available Rates; except LNET, LNET2, LNET3, LEXP, tour series and group rates are point eligible. The following rate is available in Australasia only: LCOR (not valid for Amtrak Guest Rewards points) (including Australia, New Zealand, Singapore, Papua New Guinea and Fiji).

Airline Partner	In the U.S., Canada, Europe, Mexico, Australasia and the Caribbean
Aeroplan®, Alaska Airlines Mileage Plan, American Airlines AAdvantage®, Continental Airlines OnePass®, Czech Airlines OK Plus, Delta SkyMiles®, Frecuenta by Mexicana, Northwest Airlines® WorldPerks®, FREE SPIRIT™, United Mileage Plus®, or US Airways® Dividend Miles®.	250 miles per stay
Southwest Airlines Rapid Rewards®	0.5 credits per stay

Airline Partner	In the U.S., Canada, Europe, Mexico, and the Caribbean.	In Australia and New Zealand
Air New Zealand Airpoints	10 Airpoints Dollars per stay	1 Airpoints Dollar for every NZD $20 or AUD$20 spent in New Zealand or Australia Or 10 Airpoints Dollars per stay in Singapore, Papua New Guinea, and Fiji
Czech Airlines OK Plus	250 miles per stay	250 miles per stay
Qantas Frequent Flyer	600 points per stay	3 points per AUD$ in Australia Or 600 points per stay in New Zealand, Singapore, Papua New Guinea and Fiji
Velocity Rewards	600 points per stay	3 points for every AUD$ or NZD$ spent in New Zealand or Australia Or 600 points per stay in Singapore, Papua New Guinea and Fiji

You can contact our Choice Service Center by emailing or calling us.

1. From the "search hotels" form, enter a city name or point of interest into the "City or Point of Interest" box. Choosing a state and/or country is optional; click the "Go" button.
2. From the Hotel List page, you may click on the hotel name or "Check Rooms & Rates" for each of the hotels on the list. Selecting the hotel name will present the hotel's eBrochure including phone number, photos, map, nearby attractions, etc. Selecting "Check Rooms & Rates" will present a Check Room Availability form for your arrival Information.
3. From the Check Room Availability page, enter your check in and check out dates, number of adults, children, and desired Rate Program. Click the "Show Available Room and Rates" button to display rates for the information you have entered.
4. If the hotel has available rooms that match your Arrival Information, a list of rooms and their rates will display.  Be sure to read the room description and look for "Accessible Features".  Click the "Book this Room" button next to the room type you wish to reserve.  Note: if you don't see the words "accessible features" in any room description, these room types have all been reserved for the dates(s) requested and are therefore not available.
5. From the Enter Guest Data page, verify all information is correct, and make any necessary changes. If you would like to add another room to your reservation, click on the "Add Another Room" link.
6. Fill in all required fields on the Enter Guest Data form. Once you have finished, click the "Reserve Room" button ONCE, then please wait for a reply. You will receive a confirmation number within one (1) minute. Please make a record of the number in case you need to make any changes to your reservation in the future. You will receive an e-mail confirmation within five (5) minutes if you provided an e-mail address when filling in your Guest Information.

To view, change or cancel a reservation online, click on "View/Change Reservation" at the top of the page. You can use this form to view reservations made online at choicehotels.com, or made by phone with a Choice Hotels reservations sales representative, as long as you have:

• Guest Last Name
• Confirmation number or the credit card number that you used to guarantee the reservation
• A Netscape, Microsoft, or other security-enabled (SSL) web browser.

(If you made a reservation directly with a hotel, you will need to call the hotel directly to ask about the reservation.)

Yes, your credit card is required to guarantee your room. When you reserve your room with a credit card, the room is held for you regardless of your arrival time. This means the hotel is required to hold your room for you until 7AM the morning following your date of arrival.

Your credit card is not charged for your stay prior to your arrival unless the hotel has a prepayment or deposit requirement. Prepayment and deposit requirements are displayed for hotels during the CONFIRMATION process. A warning will display if the hotel requires a deposit or prepayment.

If you do not want to give your credit card over the internet, please call our Reservations Center.

Each hotel sets their own check in and check out times.  To find this information, type in the city name you wish to know this information about.  Once you have a list of hotels simply click on the hotel name, this will take you to information specific to this location.  Look for the section that says “Hotel Details”.  The check-in and check-out time is listed there.

Due to state and local laws, the pet policy varies by location. To verify that a hotel accepts pets, look under "Hotel Services" on the hotel's "eBrochure" page or use our Pet Friendly search page. Using this search functionality will display hotels that accept pets at the top of the available hotels list.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas.

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas.

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas.

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas.

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Click here to view a list of hotels impacted by the hurricanes.  This page provides updates on current storms, tips on how to use the hotel search function on choicehotels.com, a quick reference phone list, and the status of Choice-brand hotels in storm-impacted areas

If you are vacating a hurricane impact area and are in need of accommodations, you can use the Hotel search function on choicehotels.com to find an available hotel. 

• Do a city search by entering your destination city and dates. 
• Then use the map feature at the top of the search results page to maneuver across the city, state or region and automatically see hotels that are available.

You can also contact a Choice Contact Center representative at 1-800-4-Choice (1-800-424-6423) to find out if your hotel is affected by the hurricanes.

Yes, to view, change or cancel a reservation from your PDA, click on "View/Change a Reservation".  You can use this form to view any reservation that you made online at this Choice Hotels Internet site, or that you made over the phone with a Choice Hotels reservations sales representative, as long as you have:

• Guest Last Name
• Confirmation number or the credit card number that you used to guarantee the reservation
• A Netscape, Microsoft, or other security-enabled (SSL) web browser.

 (If you made a reservation directly with a hotel, you will need to call the hotel directly to ask about the reservation.)

This information is available from each hotel's "eBrochure" page.  From choicehotels.com, enter the city name. Choosing a state and/or country is optional; click the "Go" button. From the search results page choose a location and click on the hotel name.

Yes, we list specific brand information here.

Yes! Choice Hotels International's online reservations system is secure and your guest information (including credit card) will be encrypted as it passes over the internet.

You will be switched to our secure server when personal information such as guest data or credit card numbers need to be transmitted. You can tell you are on our secure server when the address begins with "https" rather than "http". Also, a lock will display at the bottom of your browser window notifying you that the page is secure. For more information please see our Privacy & Security Policy page.

Since you guaranteed your room for arrival using your credit card, you will be billed a minimum of one night's stay if you do not cancel your reservation prior to the cancellation deadline. Since cancellation policies vary from hotel to hotel, you may have additional liabilities. Please be sure to note the cancellation policy when making reservations online. This information is originally displayed once you have selected a room to reserve and will also be included once your reservation has been confirmed.

If you do not understand a hotel's cancellation policy or need further clarification, please e-mail us or contact our Reservations Center.

It depends. If there is only one guest in a room, most hotels require you to be a minimum of 19 years of age. However, some Choice hotels require you to be age 21 or older (this information can be found in the "Hotel Details" section on the hotels home page within choicehotels.com). When a reservation is for two or more guests, at least one occupant must be 21 years of age or older if any other occupant staying in that room is age 18 or under.  If there is any question about an age restriction it is suggested you call the hotel directly.

Choice Hotels brand franchises are required to comply with the Americans with Disabilities Act. If there is not specific information listed on the Room Availability page for the physically challenged, please contact the hotel directly to obtain information regarding their accommodations.

Choice Hotels currently offers the following discounts on our website.

• Senior Rate  - If you are 60+ or an AARP member, you'll save up to 10%.
• AAA/CAA Program - Members of the American Automobile Association and the Canadian Automobile Association are eligible for a 10% discount at all Choice Hotels.
• State Government Rate -  Local, county and state employees qualify for the (LSTATE) State Government rate program when traveling on official business. City, County or State Government ID is required at check in.

Note: Hotel front desk personnel may require proof of eligibility at the time of check-in. Discounts cannot be combined and are non-transferable. Discount programs may vary outside the United States.

Yes, both can be used in conjunction with one another.

The best available rate and certain special rate programs offered online are the same as those offered at the property.  However, if you are a member of one of our sports partners’ organizations, you will need to book online or by calling the Choice Sports Desk at 877.240.AWAY (2929) and provide your discount code for you to receive the discount off of the best available rate.  For groups needing ten or more rooms, please use our Group Reservations Online Request Form.  A member of the Group Reservations team will email or call you with availability and rates.

You will be contacted within 72 hours.

Click on “Enter Special Rate ID” and enter your discount code and follow the instructions.