Special Guest Policies

100% Satisfaction Guarantee

We guarantee total guest satisfaction at Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion and MainStay Suites hotels.

If you are not satisfied with your accommodations or our service, please advise the front desk of a problem right away and give them an opportunity to correct the situation. If the hotel staff is unable to satisfy you, they may give you up to one night's free stay. Not all international hotels participate in this program.

Kids Stay Free

Children 18 and younger stay free when they share the same room as their parents or grandparents when no additional bedding is required. Age may vary in different countries. Please check "Hotel Alert" on the hotel information page to verify any restrictions.

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