Our Commitment to Clean

The health and safety of our guests is top of mind for Choice Hotels and at our thousands of independently owned and operated locations. Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety.

Dedication to cleanliness

Commitment To Clean

We’re building on our longstanding cleanliness protocols and enhancing the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols.

Housekeeping Upon Request

We’ve redesigned our housekeeping program^* to promote an uninterrupted stay and give guests more options. Choice-branded hotels are providing housekeeping services upon request for shorter visits and after every third night during longer stays. Guests can call the front desk to request more frequent housekeeping or ask for additional towels, toiletries and linens when needed.
*May not be available at all hotels.

Following public health guidance

Face coverings optional in common areas

Following the CDC’s latest updates to public health guidance for fully vaccinated individuals, Choice Hotels is no longer requiring the use of face coverings in hotel common areas. However, face covering requirements may vary by location as hotels continue to comply with state and local requirements, health ordinances and other regulations. We appreciate your support in helping to protect the safety of hotel guests, employees and visitors.

Enhanced cleanliness program

Heightened cleaning protocols

We’re providing guidance for heightened cleaning protocols for high-traffic areas such as the front desk, fitness centers and pools, as well as other high-touch surfaces throughout the hotel, using hospital-grade disinfectant to combat the spread of COVID-19.

Commitment to Clean Captain

Best-in-class cleanliness training

Every Choice-branded hotel will designate a “Commitment to Clean Captain,” each of whom will complete applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols into their hotel's operations.

Industry-leading cleanliness expertise

Ecolab resources and insights

Our complete approach to infection prevention includes a close association with Ecolab, who is helping ensure Choice-branded hotels have the right infection prevention programs and training in place to help prevent the spread of COVID-19. This includes a new online resource hub available to franchisees, featuring operational best practices, training and resources from Ecolab's industry-leading experts.

Cleanliness Meets Convenience

Personal Hand Sanitizer

Personal hand sanitizer is available at all Choice-branded hotels. This travel-size bottle may be provided to you at the front desk or in your room, and it’s yours to keep for your convenience and peace of mind.