Question 1

What is “linen exchange” at WoodSpring Suites Houston Willowbrook?

Accepted Answer

Bed linens and towels at WoodSpring Suites Houston Willowbrook are changed during each room's deep cleaning (see cleaning question above for details). Any guest wanting fresh sheets and towels more frequently can use our 24/7 guest laundry room to wash their room linen or can pay a little extra for "Linen Exchange" allowing them to drop towels and sheets at the front desk (during office hours) and receiving fresh linen and towels in return.

Question 2

Do I need to pay a deposit or sign a lease for an extended stay at WoodSpring Suites Houston Willowbrook?

Accepted Answer

At WoodSpring Suites Houston Willowbrook, there's no lease and no credit check. Please contact the hotel directly for more information on deposits.

Question 3

When are your front desks and offices open at WoodSpring Suites Houston Willowbrook?

Accepted Answer

You can find the  WoodSpring Suites Houston Willowbrook office hours in your confirmation email. Need help after hours - including check-in? Dial x500 from a lobby or room phone. A staff member will assist you shortly.

Question 4

Are pets allowed at WoodSpring Suites Houston Willowbrook?

Accepted Answer

Service Animals are welcome at no additional charge must be registered upon arrival. Limit of 2 Dogs per room. No Cats. Registration Fee of 50 USD plus 5 USD for each dog per night. Weight limit of 50lbs per pet. Credit Card required for incidentals.

Question 5

Are laundry facilities available at WoodSpring Suites Houston Willowbrook?

Accepted Answer

Yes. All of our locations have either coin- or card-operated laundry facilities that are available 24/7. Occasionally machines at WoodSpring Suites Houston Willowbrook fall in to disrepair or require maintenance. Hotel staff is required to notify guests of approximate timing for restoration of service or to provide vendor contact information for clarification.

Question 6

Is WiFi available at WoodSpring Suites Houston Willowbrook?

Accepted Answer

Yes. All of our hotels offer high-speed, wireless internet. WiFi access at WoodSpring Suites Houston Willowbrook is free for all guests. Some of our hotels offer one or more additional tiers of internet with higher speeds for a cost.

Question 7

How often do you clean my room at WoodSpring Suites Houston Willowbrook?

Accepted Answer

At WoodSpring Suites Houston Willowbrook, we deep clean our rooms, including sanitizing the bedspreads and shower curtains, between every guest stay and every two weeks for extended stay guests. This schedule allows us to keep room pricing so affordable. You will be notified, at check-in, of the day/approximate time of your scheduled cleanings. Want more frequent cleaning or need specific cleaning support? Contact the front desk staff. They can help schedule those services and discuss pricing for the service.

Question 8

Are in-room kitchens available at WoodSpring Suites  Houston Willowbrook?

Accepted Answer

Yes, every room at WoodSpring Suites Houston Willowbrook includes an in-room kitchen with full-size refrigerator, microwave, two-burner stove, and prep space.

Question 9

Do you serve breakfast at  WoodSpring Suites Houston Willowbrook?

Accepted Answer

WoodSpring Suites generally does not serve breakfast as an extended-stay hotel. However, our suites at WoodSpring Suites Houston Willowbrook include in-room kitchens so you can prepare your own meals the way you like, whenever you like.

All of our locations have either coin- or card-operated vending machines with a range of food and beverage and self-care options that are available 24/7. If you need something more you can talk with the hotel staff. They can tell you about nearby pharmacies, grocery stores, big-box shops, and department stores.

Question 10

How many people can stay in a room at WoodSpring Suites Houston Willowbrook?

Accepted Answer

Maximum occupancy at WoodSpring Suites Houston Willowbrook, adults and children, vary by room type, but at least 1 registered, adult guest is required per room. You can learn more about the maximum occupancy of each room type by contacting the hotel for more information.

Question 11

What are your check-in and check-out policies at WoodSpring Suites Houston Willowbrook?

Accepted Answer

Hotel check-in starts at 3PM (front desk time) on your scheduled arrival date. Check-out ends at 11AM (front desk time) on your scheduled departure date. While we encourage guests to arrive prior to the front desk closing (where applicable), after-hours check-in is available. Consider notifying the front desk of your approximate arrival time or just call x500 when you arrive.

Need early check-in or late check-out? Our hotels may be able to accommodate that request but you MUST make arrangements in advance. Fees of $50 (or more) may apply. Guests wishing to extend a stay must formally book/reserve/extend as soon as possible. Room availability is not guaranteed and should not be presumed or verbally confirmed.

While we encourage guests to arrive at or contact (with approximate arrival time) the front desk prior to closing (find hours on hotel pages or your confirmation emails), after-hours check-in is available. Just call x500 from the lobby phone or the front desk number (choose the option for on-site staff from the menu) from your cell phone. An on-site staff member will assist you as soon as possible - but it can take up to 45 minutes to complete the process.

To check-in (or renew a stay) at least one registered adult guest must be present with photo ID and full payment for stated/anticipated stay. You may be required to register your car, all guests in your party (providing photo ID(s) for adult guest(s), and declare all animals. Third-party credit card authorization forms are available but must be submitted to and approved by the hotel's general manager prior to check-in. Please contact the hotel front desk for their specific requirements.

To check out,  you can simply leave the hotel before 11AM (local time) on your stated check-out date (unless you have concerns, need some support, or want to have a room assessment done, etc). Receipts for stays, discussion of fees for room damage, etc. should be coordinated before departure, if possible. All guests who fail to be completely out of their room (including all belongings, etc.) can be charged up to $50 for late check-out if not previously coordinated with the hotel staff.

Question 12

Can I use or earn Choice Privileges™ points at WoodSpring Suites Houston Willowbrook?

Accepted Answer

No. WoodSpring Suites Houston Willowbrook does not participate in the Choice Privileges™ loyalty program.

Question 13

Are weekly and monthly hotel rates available at WoodSpring Suites Houston Willowbrook?

Accepted Answer

Yes, weekly and monthly rates are available at WoodSpring Suites Houston Willowbrook. The weekly and monthly rates at WoodSpring Suites Houston Willowbrook depend on the dates of your stay. To see what your savings will be, choose the dates you will be staying at the WoodSpring Suites Houston Willowbrook, and the updated price you will see is the discounted rate for your stay.

Question 14

Is WoodSpring Suites Houston Willowbrook a smoke free hotel?

Accepted Answer

Yes, WoodSpring Suites Houston Willowbrook is a 100% non-smoking extended stay hotel.

Question 15

What is an “extended stay hotel”?

Accepted Answer

A WoodSpring extended stay hotel has rooms and policies designed for guests who need rooms - for several nights, a week, a month, or longer. In the context of WoodSpring Suites Houston Willowbrook, that means rooms designed for longer stays with practical features like an in-room kitchen, guest laundry, more functional space, and a setup that better supports everyday living.

WoodSpring Suites Houston Willowbrook

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