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Our Commitment to Clean

Your well-being is top of mind for Choice Hotels and at our thousands of independently owned and operated locations. Guests will experience a growing variety of new and improved cleanliness protocols, products and communications at Choice-branded hotels.

Dedication to cleanliness

Building on our best practices

We’re building on our longstanding cleanliness protocols and enhancing the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols.

Housekeeping Upon Request

We’ve redesigned our housekeeping program* to promote an uninterrupted stay and give guests more options. Choice-branded hotels are providing housekeeping services upon request for shorter visits and after every third night during longer stays. Guests can call the front desk to request more frequent housekeeping or ask for additional towels, toiletries and linens when needed.

*May not be available at all hotels.

Following public health guidance

When to wear a mask

We recommend that you wear a mask in public indoor settings. You should feel free to wear a mask even if it's not required in your community or setting. This is an appropriate personal decision. 


Best-in-class cleanliness training

Every Choice-branded hotel will designate a “Commitment to Clean Captain,” each of whom will complete applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols into their hotel's operations.


Heightened cleaning protocols

We’re providing guidance for heightened cleaning protocols for high-traffic areas such as the front desk, fitness centers and pools, as well as other high-touch surfaces throughout the hotel, using hospital-grade disinfectant approved by the U.S. Environmental Protection Agency to combat the spread of COVID-19.