Lowest Price Guarantee: Stop Looking, You found it!
We know it's hard to find the best hotel deals on the Internet, that's why we make it easy! We're so sure that we offer the guaranteed best hotel prices available online, we proudly stand behind them.
Simply book online at ChoiceHotels.com, call 800.4CHOICE or book by calling the property directly and we'll stand behind giving you the best rate on that hotel with our Choice Hotels Lowest Price Guarantee. If you happen to find a lower published price for the same date and terms on any other qualified online source, we'll not only match the price — we'll also give U.S. and Canada residents a $50 Reward Card (in USD or CAD respectively) to spend any way you want. International residents will receive their first night free instead.
That sounds easy, doesn't it?
How it Works:
1. Submit the claim form.
Happen to find a lower price for the same hotel, same date and same accommodations? Complete the Claim Form within 24 hours of your booking to qualify for our price match offer on hotels in Canada.
2. We'll chat.
Within 48 hours, a Choice Hotels service representative will contact you to confirm that the price you've found meets all of our Choice Hotels Lowest Price Guarantee criteria.
3. We'll make it up to you.Enjoy the best rates on hotels! If you are a U.S. or Canada resident, you will receive a $50 Reward Card (in USD or CAD respectively) after your stay, which you can use anywhere Visa Reward Card is accepted in the U.S and anywhere Reward Card Prepaid Mastercard® is accepted in Canada. If you are an international resident, you will receive the first night free.
Card may be used in the U.S. and District of Columbia everywhere Visa debit cards are accepted. The Card may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. or the District of Columbia, Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank: Member FDIC. Card is distributed and serviced by ITC Financial Licenses, INC. ITC Financial Licenses, Inc. is a licensed money transmitter by the Banking Department of the State New York. This is only available to U.S. residents. International residents (excluding U.S. and Canadian residents) will receive their first night free instead of a reward card.
At Choice Hotels International Inc. ("Choice") we stand behind our prices. In fact, we're so sure that our rates are some of the lowest you'll find anywhere, we're prepared to not only match the lower publicly available rate on a third party website ("Competing Rate"), but reward you with a $50 Reward Card (for U.S. residents only) within 6 weeks after your stay is completed and a valid claim has been presented by Choice. For International guests, we will honor the lower price and give them their first night free for that stay. Consider it a small token of our appreciation for letting us know.
If you think you've found a better rate, complete our claim form and a Choice Hotels representative will contact you within 48 hours. Before we discuss your claim together, here's what you'll need to know.
Submitting a Claim: How it Works
You can submit a claim if:
- You have confirmed a reservation with a valid credit card or debit card with sufficient funds made directly at a Choice Hotel property, online at ChoiceHotels.com or by calling 800.4CHOICE.
- You submit your online claim form within 24 hours of the reservation booking and at least 48 hours prior to a 6:00 p.m. on the first day of your arrival
- The difference between the Booking Rate (our published rate) and the Competing Rate (the rate you found online) must be equal to or greater than 1% or $1.00 U.S. (or the equivalent in the hotel's currency), whichever is higher. "Fees" charged by the competing website must be included in the Competing Rate (for more information on this, see "Lowest Price Guarantee: Our Restrictions" section below.)
- The Competing Rate must be:
- Available for the same dates, room types, length of stay, type of currency is based on single or double occupancy with the same rate terms and restrictions. This includes, but is not limited to: advance purchase rates and requirements, pre-payment and deposit requirements, and cancellation and change policies.
- Publicly viewable and available online on a third party website and, as determined by Choice representatives, is lower than the rate offered on ChoiceHotels.com at the time the claim is reviewed by Choice by an amount greater than greater than 1% or $1.00 U.S. (or the equivalent until in the hotel’s currency).
Lowest Price Guarantee: What You Need to Know
The Lowest Price Guarantee applies to reservations made at the following worldwide Choice branded hotels:
- Comfort Inn®
- Comfort Suites®
- Sleep Inn®
- Cambria® hotels & suites
- Ascend Hotel Collection†
- MainStay Suites®
- Suburban Extended Stay®
- Econo Lodge®
- Rodeway Inn®
The Lowest Price Guarantee does not apply to reservations made at WoodSpring Suites® or to Vacation Rentals by Choice.
†The Lowest Price Guarantee also does not apply to reservations made at all-inclusive Ascend Hotel Collection properties, or to properties in Las Vegas, NV that include a casino.
If you find a qualified lower price and meet the terms and conditions of the program (SEE COMPLETE TERMS AND CONDITIONS), Choice will match the Competing Rate (based on the eligibility requirements noted in the full terms & conditions) and give you a $50 Reward Card if you reside in the United States or Canada. [International residents will instead receive their first night free.]
Lowest Price Guarantee: Our Restrictions
We guarantee that all Choice-branded websites, call-centers and hotel property direct*, (a) will provide an equivalent or better online bookable rate viewable and available to the public compared to a third party website** ("Lowest Price Guarantee").
* Hotel property direct includes guests calling the hotel property directly to book their reservation, but does not include walk-ins.
** A "third party website" is a website that is not owned by Choice or a Choice franchisee that (i) sells Choice's inventory of rooms directly to consumers, (ii) provides a confirmation of a completed reservation at the time of completion of such reservation, and (iii) that does not require membership or login. Search engines, such as Google and Kayak, are not third party websites.
- WHAT RATES IT APPLIES TO: The Lowest Price Guarantee only applies to the following Choice rates: Best Available Rate, Advance Purchase, Choice Privileges membership, Choice Promotions, AAA, and Senior/AARP.
- WHAT RATES IT DOESN’T APPLY TO: The Lowest Price Guarantee does not apply to:
- Negotiated rates or any other rates not available to the general public, such as group rates, package rates, coupons, membership rates not explicitly listed above, Government Rates, and military rate;.
- Rates found on opaque or auction sites and other sites where the hotel brand and specific hotel are not known until the Booking is made;
- Taxes (except where the rate is tax inclusive), gratuities, guest incidental charges or any other similar charges incurred at the hotel. If the Choice Booking rate is displayed as a tax-inclusive rate, then as noted above, it must be compared to a Competing Rate on a relative basis, so either taxes must be added/included in the Competing Rate or subtracted from the Booking rate. If the Competing Rate is lower by more than $1.00/1%, then Choice will approve the claim, and will match the Competing Rate at the pre-tax base rate for the remainder of a multi-night stay (taxes will be charged on top of this rate);
- Bookings for 10 or more rooms;*
- Bookings made by travel agents or brokers; and
- Bookings at Woodspring Suites, Vacation Rentals by Choice, and Ascend Hotel Collection properties in Las Vegas, NV that include a casino.
- SITES THAT INCLUDE FEES: Some online travel sites classify part of their rates as a "fee", instead of including it within the room rate. For example, a hotel will provide the travel site a rate of $75. That travel site will then list the rate as $70 and claim that there is an additional $5 fee, so that their room rate appears lower to the consumer, even though the total price paid is the same. So if you found a Competing Rate on a Third-Party Website that classifies part of their actual rates as "fees" then that Competing Rate
must include any additional fees so that the Competing Rate and our Booking Rate can be compared on a relative "apples to apples" basis.
- GUARANTEE DOES NOT INCLUDE OTHER CHOICE DIRECT CHANNEL RATES: If there is a rate available on a Choice Direct Channel that is the same or lower than the Competing Rate, that rate will be offered for the entire Booking. U.S. or Canada residents, however, are not eligible to receive the Reward Card and international residents elsewhere are not eligible to receive the free night for variations in pricing on a Choice Direct Channel.
- LIMIT OF ONE CLAIM PER STAY: You may only submit one claim for each stay. A "stay" is defined as any number of consecutive nights at one hotel regardless of check-ins or check-outs by the same guest(s).
- REWARD MATRIX: All guests with approved claims will receive the matched Competing Rate. Reward cards and free nights will be applied based on the following:
U.S. Resident Canadian Resident International Resident U.S./Canada Hotel Location $50 USD Reward Card $50 CAD Reward Card Free Room Night International Hotel Location $50 USD Reward Card $50 CAD Reward Card Free Room Night
- LIMIT OF ONE CLAIM EVERY 30 DAYS: $50 Reward Card Limit for U.S. and Canada residents: A person may submit a claim once every thirty (30) days between check-in dates (one claim per name or household only). Additionally, a guest will receive a maximum of one reward card per reservation for one to nine rooms*, regardless of the number of rooms booked. (Example: CRS confirmation number 54689875 for Mr. Smith is for 6 rooms for 5 nights. Mr. Smith will receive one $50 Reward Card, for one of the six rooms reserved.).[*Reservations of 10 or more rooms are ineligible for the Low Price Gaurantee.]
- FREE NIGHT LIMIT FOR INTERNATIONAL CUSTOMERS: A person may submit a claim once every thirty (30) days between check-in dates (one claim per name or household only). Additionally, a guest will receive a maximum of one free room night per reservation for one to nine rooms*, regardless of the number of rooms booked. (Example: CRS confirmation number 54689875 for Mr. Smith is for 6 rooms for 5 nights. Mr. Smith will receive one free night, for one of the six rooms reserved).
- BOOKS ARE NOT TRANSFERABLE: After a Booking claim has been approved, the Booking is not transferrable. The name on the Booking must match the name on the guest’s photo ID at the time of check-in.
- Employees of Choice, any affiliate or franchised hotel, company, their immediate family members and individuals that live in the same household are not eligible for the Lowest Price Guarantee.
- Abuse of Lowest Price Guarantee: Choice reserves the right to cancel a previously approved claim if it finds that a customer violated or circumvented these terms & conditions and to reject future Lowest Price Guarantee claims from any such customer.
*Reservations of 10 or more rooms are ineligible for the LPG Program
Have Some Questions about our Lowest Price Guarantee?
Feel free to contact us toll-free at 866-633-4100 and we'll discuss your claim and answer any additional questions you may have.